TERMS AND CONDITIONS

Juice Programmes is a trading name of Healthy Stuff Online Limited.

Registered in the UK. Company Number 08674646. 1a Bonington Complex, Trent Lane, Castle Donington, DE74 2PY.

Contact: 01332 812 851   enquiries@juiceprogrammes.com

By continuing to browse the Juice Programmes website and/or purchasing a product from this site, you are agreeing to the following terms and conditions.

Payment

Full payment must be received in full prior to your purchase being dispatched.

We accept the following methods of payment:

  • Paypal
  • All major credit and debit cards through our merchant services provider Worldpay

Delivery policy

We offer delivery to all UK mainland addresses. All deliveries are to your specified address (e.g. home, office, hotel, etc.). Although all effort is made to ensure you item arrives on your specified day, we cannot accept liability for late arrivals due to our couriers. It is essential that you inform us of any changes that might affect our ability to deliver the packages to you at the specified address and agreed time. Please refer to our delivery information and our Order check list prior to the full completion of your order. Next day delivery available on orders before 12pm. Orders after 12pm will be forwarded to your chosen day the following week unless otherwise stated.

For deliveries in the Highlands and Islands, please contact us on enquiries@juiceprogrammes.com to check delivery time scales based on postcode.

Territorial Limit

Juice Programmes currently deliver to Mainland UK, Northern Ireland and the Highlands and Islands of the UK only. We are unable to process orders to Europe and Ireland at the time due to the nature of the product. For deliveries in the Highlands and Islands, please contact us on enquiries@juiceprogrammes.com to check delivery time scales based on postcode.

Damage, loss or theft of Juice Programmes

We always ensure that your package arrives in good condition to your nominated address, if you provide an alternative delivery arrangement we cannot provide any guarantee against damage or theft.

Storage of your Juice Programmes

Our juices are freshly made and therefore should be kept in a freezer until use. We recommend freezing the juices on once you have received them and defrost the night before use.

Rescheduling

If you wish to reschedule your programme, we must be notified at least three days in advance of delivery date. Changing the date of your programme does not incur any additional charges within this time period.

Refund policy

Due to the type of product and nature of our juice programme (perishable goods), we cannot offer a refund unless goods are faulty or not as described on the website. Under the Consumer Protection (Distance Selling) Regulations 2000 all other products we supply we offer a refund on return of the goods supplied within 7 days. Your refund will be processed within 30 days. If you are not entirely satisfied, please contact us at enquiries@juiceprogrammes.com

Cancellation policy

You may reschedule to another date with no additional charges if we are notified of such changes at least three days prior to your start date. Cancellation can be processed up to 3 days before your chosen delivery day with a full refund. 48-24hrs before your delivery day we can allow cancellation, however, we will retain 50% of the price paid due to processing costs of the juices. Any cancellation within 24hrs before the delivery day we are unable to refund the cost to you.

Substitution of Juices

Due to some seasonal variation, failure of crops or limited supplies we are, on the odd occasion, forced to  substitute or replace ingredients or even whole juices. We always substitute on a like-for-like taste and calorie basis.

Health and nutritional information

If you have any health conditions or concerns you are responsible for checking with a registered medical practitioner before doing a Juice Diet Programme. We recommend that anyone changing their diet should consult a registered medical practitioner in the first instance.

Our website and other information that we may send you provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific requirements.

Coupon policy

Discount coupons available for a limited time only. Cannot be used in conjunction with any other offer or promotion code. Offers are subject to Juice Programme’s discretion and may be withdrawn at any time and without notice.

Complaint policy

If you are not entirely satisfied with your juice programme, please contact us at enquiries@juiceprogrammes.com. For items that faulty, we will arrange to have them collected and you will be offered a replacement – like for like or a full refund.